Greensboro, NC

Amber Smith, and her crew at State Farm Ins are great! They are friendly, professional and really trying to do their best! I get a great rate for my renter's insurance!

Keontre is exceptional—highly attentive to your needs and delivers outstanding client service. I’m excited about the opportunity to work together in the future!

I started with State Farm in 2022. The agent they sent me to was Trey, he seemed great. Told me everything I wanted to hear. I should have known it was all a game. After all, it's an insurance company and he's a salesman. They take your money and wring you dry. After a couple of years, I shopped around. Their rates are ridiculous. I found a different company at the beginning of April. I called State Farm and cancelled on April 5th. I spoke with a woman in the office, she was nice enough, but evidently not very knowledgeable. She said she would take care of it. I thought that was the end of it. Nope. In June, 3 months later, I get several texts from the agency stating I need to fill out the paperwork they emailed me to cancel my policy. I told them they never emailed me anything. In July, almost 4 months later, I get a call saying I never turned in my cancellation paperwork. I tell the snarky little woman that they never sent me any paperwork. Okay. After two weeks of games with the office, someone FINALLY sent me the paperwork. Over 4 months it took them to figure out they never received cancellation paperwork for my file... wow. Fast forward another month. Evidently it took them that long to file with the DMV. Because I just received a letter from the DMV stating that SF has finally told them I cancelled my liability insurance with them as of April 5th. The letter was dated August 23rd. I have until September 2nd to prove that I have had liability insurance all of this time or my vehicle tag will be suspended. Good job State Farm office of Amber Smith - way to take care of your customers. Your office has been lacking for the almost 2 years I have been with you. Your customer service was lacking and while your staff was friendly, their knowledge was lacking when it came to things as simple as the drive safe equipment. You simply should be embarrassed about the lack of training and education they display. But simply failing to get paperwork completed in a timely fashion and getting it to the DMV so the insurance could be a seamless transition from one company to another should be embarrassing to you and your staff. Which it isn't. I know because I spoke with Trey a little bit ago, and well I received excuses. He didn't care that your company's failure to do their paperwork in a timely fashion had the DMV threatening to revoke my tag through no fault of my own or my new insurance company who did their job in April when I hired them. He simply did not care that I could have faced legal ramifications when I never went without insurance, I just chose a better, more professional, knowledgeable and client oriented insurance company - shame on you - shame on your office staff - shame on State Farm the company it's self for not keeping better tabs on the offices that represent its name. In most cases you get what you pay pay for. In this case, you don't. You pay a lot, and get sad, and unreliable service in return. Do NOT use this office... well, unless you want to throw your money away. Then, by all means, use this group. They won't care about you anymore than they did me. But they will like that money you feed them monthly!

Didn't end up getting insurance from them, however the amount of respect and honesty from these guys is amazing! Very educated and professional staff!

Theresa was great to work with, looking for options and answering every question with a smile. Theresa, and everyone I’ve worked with there, is a class act. Every time I have dealings with this State Farm office, I’m reminded why I’ve done business with them for over 20 years… for me, they have always been the best.