State Farm® Insurance Agent Amber Smith

"We've been with State Farm for a total of 35 years. During this time period We've only file two claims. The first one was not a pleasant experience. We decided to make small repairs ourselves and not file a claim. So when we needed a roof replacement after a storm damage the adjuster wanted to penalize us for making the repairs, forcing me to step out of character. However, the repairs were made. The second claim went much smoother. There were repairs I had to make in the past few years. I made the repairs and things have been very well since. I started speaking in single terms because my husband died four years ago. Since I've been with Amber Smith, I've been very pleased. The staff is always kind and polite and friendly, showing a willingness to help. The agent that I had before could take a lesson from them in making the client feel that they appreciate their Business. Martha Smith"

"Dorrie at State Farm is truly a gem! Her exceptional customer service, warm personality, and ability to connect on a personal level made my experience one of the best I’ve ever had. She’s not only knowledgeable and professional but also incredibly relatable—sharing her own stories and experiences helped build a genuine connection that made me feel seen and valued as a customer. Dorrie went above and beyond to make sure I understood everything and felt comfortable every step of the way. It’s rare to find someone who brings such positive energy and sincerity to their work. I’m grateful for the experience and highly recommend her to anyone looking for a trustworthy and personable insurance agent!"

"Dorris, is great understanding and willing to work hard for you. One of the best experiences I’ve had dealing with and argent"

"Professional, friendly, & handled my Renters insurance issue very well. I was very pleased with they're courtesy, timeliness, & detailed explanation of the policy. Try them, you won't regret it."

"Great customer service! I was thinking about switching over to another agency and after talking to Dorrie she convinced me to stay and she was very responsive, helpful and reassuring! Thank You Dorrie Whitsett!"

"Great experience with this agency. Anytime I have to call or stop by it's always a pleasant time with the women in the office. Very welcoming group of Agents."

"Una agencia muy buena que nos ayuda en todo y muy amables"

"Phenomenal group of professionals. We worked primarily with Christine to insure our new home in GSO. She’s knowledgable and friendly, and she will be our go-to for future insurance needs."

"We have been long term customers at State Farm with Amber Smith. The staff at this branch are phenomenal, they are always so helpful and supportive of our needs. Miles Hall was absolutely wonderful to work with today on our homeowners insurance needs- his customer service skills are impeccable. The receptionist was also so nice and friendly to talk with. Keep up the excellent work and service"

"Muy buena atención agradeciendo"

"Denise did an awesome job helping me sort things out for my renters insurance. :)"

"Excellent attention to me as client."

"Love this place lovely woman, great bizzness woman, took care of me thus whole yr from moving to greensboro from nyc .made me feel like family"

"I like this place at first but when I tried to take Mrs Smith up on her open door policy to discuss some of my insurance with her she did not have the time and told me I should find a new agent. So I did extremely happy with this guy. He actually thanked you for your business"

"Amber Smith, and her crew at State Farm Ins are great! They are friendly, professional and really trying to do their best! I get a great rate for my renter's insurance!"

"Keontre is exceptional—highly attentive to your needs and delivers outstanding client service. I’m excited about the opportunity to work together in the future!"

"I started with State Farm in 2022. The agent they sent me to was Trey, he seemed great. Told me everything I wanted to hear. I should have known it was all a game. After all, it's an insurance company and he's a salesman. They take your money and wring you dry. After a couple of years, I shopped around. Their rates are ridiculous. I found a different company at the beginning of April. I called State Farm and cancelled on April 5th. I spoke with a woman in the office, she was nice enough, but evidently not very knowledgeable. She said she would take care of it. I thought that was the end of it. Nope. In June, 3 months later, I get several texts from the agency stating I need to fill out the paperwork they emailed me to cancel my policy. I told them they never emailed me anything. In July, almost 4 months later, I get a call saying I never turned in my cancellation paperwork. I tell the snarky little woman that they never sent me any paperwork. Okay. After two weeks of games with the office, someone FINALLY sent me the paperwork. Over 4 months it took them to figure out they never received cancellation paperwork for my file... wow. Fast forward another month. Evidently it took them that long to file with the DMV. Because I just received a letter from the DMV stating that SF has finally told them I cancelled my liability insurance with them as of April 5th. The letter was dated August 23rd. I have until September 2nd to prove that I have had liability insurance all of this time or my vehicle tag will be suspended. Good job State Farm office of Amber Smith - way to take care of your customers. Your office has been lacking for the almost 2 years I have been with you. Your customer service was lacking and while your staff was friendly, their knowledge was lacking when it came to things as simple as the drive safe equipment. You simply should be embarrassed about the lack of training and education they display. But simply failing to get paperwork completed in a timely fashion and getting it to the DMV so the insurance could be a seamless transition from one company to another should be embarrassing to you and your staff. Which it isn't. I know because I spoke with Trey a little bit ago, and well I received excuses. He didn't care that your company's failure to do their paperwork in a timely fashion had the DMV threatening to revoke my tag through no fault of my own or my new insurance company who did their job in April when I hired them. He simply did not care that I could have faced legal ramifications when I never went without insurance, I just chose a better, more professional, knowledgeable and client oriented insurance company - shame on you - shame on your office staff - shame on State Farm the company it's self for not keeping better tabs on the offices that represent its name. In most cases you get what you pay pay for. In this case, you don't. You pay a lot, and get sad, and unreliable service in return. Do NOT use this office... well, unless you want to throw your money away. Then, by all means, use this group. They won't care about you anymore than they did me. But they will like that money you feed them monthly!"

"Didn't end up getting insurance from them, however the amount of respect and honesty from these guys is amazing! Very educated and professional staff!"

"Theresa was great to work with, looking for options and answering every question with a smile. Theresa, and everyone I’ve worked with there, is a class act. Every time I have dealings with this State Farm office, I’m reminded why I’ve done business with them for over 20 years… for me, they have always been the best."

"I highly recommend going here for your insurance needs. Everyone is very professional and helpful."

"Very nice service, very kind, and caring."

"Very personable with great customer service skills!"

"great services 👌🏿"

"Amber Smith state farm bueno servicio las personas trabajando en ese local tiene la paciencia y experiencia necesaria para poder ayudarte"

"Amber Smith's State Farm is amazing. Her team is very nice and each person that I have met is very knowledgeable on the products and very patient. The prices are reasonable also. I will stick with this State Farm from this day forward. Thanks Amber"